CUSTOMER & TECH SUPPORT

The OT Global Technologies team helps your business stay secure, productive, and profitable through our agile use of technology. For more than 40 years, companies of all sizes have relied on our comprehensive suite of managed services and solutions to address their challenges.

We provide seamless and frictionless customer and tech support services that includes:

  • 24/7 worldwide technical support
  • Onsite support and maintenance
  • Remote monitoring and disaster recovery
  • Full-time, highly skilled technicians and engineers ensuring responsiveness
  • Tier 1, 2 and 3 triage support as part of overall infrastructure support
  • Technical and non-technical help desks

  • Unique “CCaaS” (Contact Center as a Service) model